Crisis and
Disaster Training Institute
Designed to Help Your Employees
Help Themselves and Others
The Crisis Training Institute and the
Disaster Training Institute of Western Psychiatric
Institute and Clinic (WPIC), part of UPMC
Presbyterian Shadyside, provide a range of
programs
and consulting services for crisis prevention and
intervention, stress management, and mental health
disaster response. These services are for any
group or organization that encounters crisis
situations on an ongoing basis or would
potentially need to respond effectively to a
crisis or disaster
Because of our unique philosophy and realistic
“hands-on” approach, our programs have become the
benchmark in crisis, stress, and disaster
management. Training participants have praised the
programs as highly valuable for addressing their
needs and concerns, in addition to being
enjoyable. Those who have adopted the practices
and approaches we teach have noted increased
confidence and effectiveness in dealing with
volatile and stressful situations.
Download our
Crisis and Disaster Training Institute Brochure in
PDF format by clicking here.
(revised 3/26/07)
Online Training:
Crisis Communication in a Trauma
Informed Care Environment:
Excerpts from Comprehensive Crisis
Management (A035),
Available NOW!. For
more information,
please
click here.
Upcoming Trainings:
Applied Suicide Intervention
Skills Training (ASIST)
Applied
Suicide Intervention Skills Training - ASIST (PU40),
May 16 & 17, 2013 in Pittsburgh, PA. Click
here for program description: (MS-Word);
(PDF). For more
information, please contact Bobbi Jo Wendel at
wendelb@upmc.edu.
Applied
Suicide Intervention Skills Training - ASIST (PU95),
June 3 & 4, 2013 in Pittsburgh, PA. Click
here for program description: (MS-Word);
(PDF). For more
information, please contact Bobbi Jo Wendel at
wendelb@upmc.edu.
Applied
Suicide Intervention Skills Training - ASIST (PU96),
July 16 & 17, 2013 in Pittsburgh, PA. Click
here for program description: (MS-Word);
(PDF). For more
information, please contact Bobbi Jo Wendel at
wendelb@upmc.edu.
Applied
Suicide Intervention Skills Training - ASIST (PU97),
August 13 & 14, 2013 in Pittsburgh, PA. Click
here for program description: (MS-Word);
(PDF). For more
information, please contact Bobbi Jo Wendel at
wendelb@upmc.edu.
Applied
Suicide Intervention Skills Training - ASIST (PU98),
September 23 & 24, 2013 in Pittsburgh, PA. Click
here for program description: (MS-Word);
(PDF). For more
information, please contact Bobbi Jo Wendel at
wendelb@upmc.edu.
Applied
Suicide Intervention Skills Training - ASIST (PU99),
October 21 & 22, 2013 in Pittsburgh, PA. Click
here for program description: (MS-Word);
(PDF). For more
information, please contact Bobbi Jo Wendel at
wendelb@upmc.edu.
Applied
Suicide Intervention Skills Training - ASIST (PV00),
November 14 & 15, 2013 in Pittsburgh, PA. Click
here for program description: (MS-Word);
(PDF). For more
information, please contact Bobbi Jo Wendel at
wendelb@upmc.edu.
Applied
Suicide Intervention Skills Training - ASIST (PV01),
December 11 & 12, 2013 in Pittsburgh, PA. Click
here for program description: (MS-Word);
(PDF). For more
information, please contact Bobbi Jo Wendel at
wendelb@upmc.edu.
Comprehensive Crisis
Management Train the Trainer and Recertification
Comprehensive Crisis Management
Train the Trainer (PU66), May 20-24, 2013 in Pittsburgh, PA. Click
here for program description: (MS-Word);
(PDF). For more information, please contact Jennifer
Lichok at lichokjl@upmc.edu.
Comprehensive Crisis Management
Train the Trainer (PU68), July 22-26, 2013 in Pittsburgh, PA. Click
here for program description: (MS-Word);
(PDF). For more information, please contact Jennifer
Lichok at lichokjl@upmc.edu.
Comprehensive Crisis Management
Train the Trainer Reeducation (PV02), August 15-16, 2013 in Pittsburgh, PA. Click
here for program description: (MS-Word);
(PDF). For more information, please contact Jennifer
Lichok at lichokjl@upmc.edu.
Comprehensive Crisis Management
Train the Trainer (PV03), September 16-20, 2013 in Pittsburgh, PA. Click
here for program description: (MS-Word);
(PDF). For more information, please contact Jennifer
Lichok at lichokjl@upmc.edu.
Comprehensive Crisis Management
Train the Trainer Reeducation (PV04), October 23-24, 2013 in Pittsburgh, PA. Click
here for program description: (MS-Word);
(PDF). For more information, please contact Jennifer
Lichok at lichokjl@upmc.edu.
Comprehensive Crisis Management
Train the Trainer (PV05), November 4-8, 2013 in Pittsburgh, PA. Click
here for program description: (MS-Word);
(PDF). For more information, please contact Jennifer
Lichok at lichokjl@upmc.edu.
Comprehensive Crisis Management
Train the Trainer Reeducation (PV06), December 9-10, 2013 in Pittsburgh, PA. Click
here for program description: (MS-Word);
(PDF). For more information, please contact Jennifer
Lichok at lichokjl@upmc.edu.
Critical Incident Stress Management
Critical Incident Stress Management:
Individual Crisis Intervention and Peer Support and Group Crisis Intervention
(PV27), July 9-11, 2013 in Pittsburgh, PA. Click here for program
description: (MS-Word); (PDF). For
more information, please contact Jennifer Lichok at
lichokjl@upmc.edu.
WEBCAST: "Family
Emergency Planning: Disaster
Preparedness from an
Organizational and Behavioral
Perspective (A013)"
is available in our our webcast archive section.
Click here
for more details.
Benefits
of Crisis Training
Knowing
how to prevent crises and crisis-related injuries
-
Patient
or customer and staff injuries related to crises are significantly
decreased.
-
Staff
report increased comfort levels in handling volatile and stressful
situations.
-
Organizations
who offer crisis training to their employees report enhanced productivity
due to a safer work environment and cost savings due to a decrease in
workers’ compensation claims, time off work, and health care expenses.
Organizations also avoid damage to their public image, which often results
from mishandled crises.
Our
Programs
The
Crisis Training Institute provides a range of programs and services to help
professionals learn to handle themselves in potentially violent or
disaster-related situations and develop skills to help minimize injury and
reduce stress impact. Our professionals come to your workplace to conduct the
training sessions.
Training
programs can be structured and tailored to address the unique concerns of a
specific group or work setting based on a “needs evaluation,” which is
conducted with the employer. Upon request, we also provide environmental
consultations, consultations on specific patients or customers, disaster
response planning, stress management strategies, and development of crisis team
building and planning procedures.
Here
are brief descriptions of the programs we offer:
-
Comprehensive
Crisis Management (CCM)
is a one day program
that teaches crisis prevention, management, and physical intervention
skills.
This is our core course that can be adapted to meet the needs of your
agency. Developed at Western Psychiatric Institute and Clinic, CCM
will give your staff tools to help themselves and others in crisis
situations. We can provide this one-day program on-site at your
facility or at a site of your choosing. There are other options for
the CCM program which are listed below:
-
Comprehensive
Crisis Management “Train the Trainer”
is
a five-day program that provides participants with the skills needed to
function as CCM trainers. With this option, a team from your staff can
become a certified CCM trainer and can then teach the rest
of your facility. Trainers must take the initial
five-day program and then a yearly two-day recertification
class to continue to train. Both the train the trainer and
recertification classes are held periodically at Western
Psychiatric Institute and Clinic (please see list of
upcoming trainings above), and they can also be held at your
facility for your convenience.
-
Comprehensive
Crisis Management for Physicians
is
a four-hour training program that includes doctor-specific core competencies
in seclusion and restraint regulations as well as physical skills training.
-
*NEW* Comprehensive Crisis Management for
Schools K-12 is a new program designed to help teachers
and administrators with the special situations that can
arise in a school setting.
-
Crisis
Intervention Skills for First Responders
is
a one-day training program based on the CCM model, with emphasis on first
responder crisis situations.
-
Positive
Approaches in Crisis Situations
is a two-day class
that includes the components of CCM, in addition to training on positive
behavioral support.
-
Crisis
Assistance Team Training
is a one-day class that
teaches participants advanced intervention and team response skills that can
be utilized by crisis intervention teams.
-
Critical
Incident Stress Management (CISM)
courses, certified
by the International Critical Incident Stress Foundation, are two-day
courses that teach stress management and crisis intervention.
Certified ICISF instructors with years of response
experience will teach these classes.
-
Group
CISM
presents
the core elements of this multicomponent crisis intervention model.
-
Individual Crisis Intervention and Peer
Support
teaches
the dynamics of trauma as well as personal and peer support trauma
management strategies.
-
Stress Management for the Trauma
Provider
provides pre-incident
education and resilience training for individuals exposed to
traumatic situations in the course of their job, including
nurses, mental health workers and first responders.
-
Emergency Preparedness Training,
developed by trainers at Western Psychiatric Institute and
Clinic, is a great resource for hospitals, mental health
agencies and community groups to learn the basics of
preparing for various emergency situations. This
course covers the psychological impact of disasters, ideas
for caring for special populations during emergencies, and
walks participants through creating a home disaster kit.
This program is occasionally offered at Western Psychiatric
Institute and Clinic, and can also be hosted by your agency.
Experience,
Education, and Expertise
Experience
is a vital part of effective crisis training. Our professional team offers a
combined total of more than 100 years of experience in the field of mental
health and crisis management. The team’s collective background includes
clinical research, management, and education as well as psychiatric nursing,
emergency room, emergency medical service, disaster response, and mobile crisis
experience.
Our
training programs meet the strict standards of the Joint Commission on
Accreditation of Healthcare Organizations (JCAHO) and the Occupational Safety
and Health Administration (OSHA) and were developed in conjunction with the
Pennsylvania Office of Mental Health.
We
can provide:
-
knowledge
of current regulations and competencies
-
continuing
education credit
-
web-based
training
-
needs
analysis and consulting services
A
Proven Track Record
-
Our
“Train the Trainer” programs have been implemented at the VA Healthcare System
in Pittsburgh, Butler and Erie, Pine Richland School District, Tennessee
Department of Mental health and Developmental Disabilities,
Virginia Commonwealth University Health System, and the Psychiatric
Institute of Washington, D.C among others.
-
We
have received approval from the Pennsylvania Department of Health (Emergency
Medical Services Office) to be the sole provider in the state of crisis
management continuing education credit training to all first responders,
including EMT, life flight, police, and fire personnel.
-
We
have adopted the individualized, person-centered treatment model of positive
behavioral support into our Comprehensive Crisis Management program.
Programs for Colleges and
Universities
A
crisis can affect a whole campus or a single
individual. We can help you respond effectively to
your students and staff after an unanticipated and
stressful event. The Crisis Training
Institute can train your staff to respond
appropriately and effectively to members of your
campus community when something unanticipated and
stressful happens. For more information,
please
contact Bobbi Jo Wendel at
wendelb@upmc.edu. Download our
Programs for Colleges and
University Brochure in PDF format by clicking here.
(revised 4/9/08)
Are you
looking for a way to meet the new
Joint Commission’s Emergency
Management Standards?
Joint Commission’s Emergency
Management Standard EM .02.02.07
requires your facility to manage
staff’s needs during an emergency.
The Crisis Training Institute can
prepare your Hospital or Health
system through consultation and
training to address the needs of
your most valuable resource, your
staff, during times of
emergencies.
Please contact our Crisis Training
Institute staff today to discuss your Hospital or Health
system’s staff support plan during emergencies. Please
contact Bobbi Jo Wendel at
wendelb@upmc.edu.
To
Learn More
To learn more about our programs or to schedule a consultation, please
submit the form below or contact Bobbi Jo Wendel at 412-864-5048
wendelb@upmc.edu.
Adobe Acrobat is
available for free by clicking here If you are experiencing any problems accessing this information please
E-mail Patrick Connell or call him at
(412)802-6906.
This page last updated
05/02/2013
since August 3, 2009
© 2002-2009The Department of Psychiatry,
University of Pittsburgh School of Medicine
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