OERP Home | Search | Check Registrations | Join Email List | Crisis Institute | Family Based  MH | Custom Training
Staff Dev | Conferences | Regional  | Online | Videoconferences | Webcasts | PodcastGrief | Contact OERP


 

Crisis and Disaster Training Institute

Designed to Help Your Employees Help Themselves and Others
The Crisis Training Institute  and the Disaster Training Institute of Western Psychiatric Institute and Clinic (WPIC), part of UPMC Presbyterian Shadyside, provide a range of programs and consulting services for crisis prevention and intervention, stress management, and mental health disaster response. These services are for any group or organization that encounters crisis situations on an ongoing basis or would potentially need to respond effectively to a crisis or disaster

Because of our unique philosophy and realistic “hands-on” approach, our programs have become the benchmark in crisis, stress, and disaster management. Training participants have praised the programs as highly valuable for addressing their needs and concerns, in addition to being enjoyable. Those who have adopted the practices and approaches we teach have noted increased confidence and effectiveness in dealing with volatile and stressful situations.
Download our Crisis and Disaster Training Institute Brochure in PDF format by clicking here. (revised 3/26/07)

Online Training:

Crisis Communication in a Trauma Informed Care Environment: Excerpts from Comprehensive Crisis Management (A035), Available NOW!. For more information, please click here.

Upcoming Trainings:

Applied Suicide Intervention Skills Training (ASIST)

Applied Suicide Intervention Skills Training - ASIST (PW05), October 14-15, 2014 in Pittsburgh, PA. Click here for program description: (MS-Word); (PDF). For more information, please contact Bobbi Jo Wendel at wendelb@upmc.edu.

Applied Suicide Intervention Skills Training - ASIST (PW06), November 19-20, 2014 in Pittsburgh, PA. Click here for program description: (MS-Word); (PDF). For more information, please contact Bobbi Jo Wendel at wendelb@upmc.edu.

Applied Suicide Intervention Skills Training - ASIST (PW07), December 9-10, 2014 in Pittsburgh, PA. Click here for program description: (MS-Word); (PDF). For more information, please contact Bobbi Jo Wendel at wendelb@upmc.edu.

 

Comprehensive Crisis Management Train the Trainer and Recertification

Comprehensive Crisis Management Train the Trainer (PV93), September 15-19, 2014 in Pittsburgh, PA. Click here for program description: (MS-Word); (PDF). For more information, please contact Bobbi Jo Wendel at wendelb@upmc.edu.

Comprehensive Crisis Management Train the Trainer Reeducation (PV94), October 16-17, 2014 in Pittsburgh, PA. Click here for program description: (MS-Word); (PDF). For more information, please contact Bobbi Jo Wendel at wendelb@upmc.edu.

Comprehensive Crisis Management Train the Trainer (PV95), November 10-14, 2014 in Pittsburgh, PA. Click here for program description: (MS-Word); (PDF). For more information, please contact Bobbi Jo Wendel at wendelb@upmc.edu.

Comprehensive Crisis Management Train the Trainer Reeducation (PV96), December 11-12, 2014 in Pittsburgh, PA. Click here for program description: (MS-Word); (PDF). For more information, please contact Bobbi Jo Wendel at wendelb@upmc.edu.

 

Critical Incident Stress Management

 

 

WEBCAST:  "Family Emergency Planning: Disaster Preparedness from an Organizational and Behavioral Perspective (A013)"  is available in our our webcast archive section.  Click here for more details.

Benefits of Crisis Training
Knowing how to prevent crises and crisis-related injuries

  • Patient or customer and staff injuries related to crises are significantly decreased.

  • Staff report increased comfort levels in handling volatile and stressful situations.

  • Organizations who offer crisis training to their employees report enhanced productivity due to a safer work environment and cost savings due to a decrease in workers’ compensation claims, time off work, and health care expenses. Organizations also avoid damage to their public image, which often results from mishandled crises.

Our Programs
The Crisis Training Institute provides a range of programs and services to help professionals learn to handle themselves in potentially violent or disaster-related situations and develop skills to help minimize injury and reduce stress impact. Our professionals come to your workplace to conduct the training sessions.

Training programs can be structured and tailored to address the unique concerns of a specific group or work setting based on a “needs evaluation,” which is conducted with the employer. Upon request, we also provide environmental consultations, consultations on specific patients or customers, disaster response planning, stress management strategies, and development of crisis team building and planning procedures.

Here are brief descriptions of the programs we offer:

  • Comprehensive Crisis Management (CCM) is a one day program that teaches crisis prevention, management, and physical intervention skills. This is our core course that can be adapted to meet the needs of your agency.  Developed at Western Psychiatric Institute and Clinic, CCM will give your staff tools to help themselves and others in crisis situations.  We can provide this one-day program on-site at your facility or at a site of your choosing.  There are other options for the CCM program which are listed below: 

    • Comprehensive Crisis Management “Train the Trainer” is a five-day program that provides participants with the skills needed to function as CCM trainers. With this option, a team from your staff can become a certified CCM trainer and can then teach the rest of your facility.  Trainers must take the initial five-day program and then a yearly two-day recertification class to continue to train. Both the train the trainer and recertification classes are held periodically at Western Psychiatric Institute and Clinic (please see list of upcoming trainings above), and they can also be held at your facility for your convenience.

    • Comprehensive Crisis Management for Physicians is a four-hour training program that includes doctor-specific core competencies in seclusion and restraint regulations as well as physical skills training.

    • *NEW* Comprehensive Crisis Management for Schools K-12 is a new program designed to help teachers and administrators with the special situations that can arise in a school setting.

    • Crisis Intervention Skills for First Responders is a one-day training program based on the CCM model, with emphasis on first responder crisis situations.  

    • Positive Approaches in Crisis Situations is a two-day class that includes the components of CCM, in addition to training on positive behavioral support.  

    • Crisis Assistance Team Training is a one-day class that teaches participants advanced intervention and team response skills that can be utilized by crisis intervention teams.

  • Critical Incident Stress Management (CISM) courses, certified by the International Critical Incident Stress Foundation, are two-day courses that teach stress management and crisis intervention. Certified ICISF instructors with years of response experience will teach these classes.

    • Group CISM presents the core elements of this multicomponent crisis intervention model.

    • Individual Crisis Intervention and Peer Support teaches the dynamics of trauma as well as personal and peer support trauma management strategies.

    • Stress Management for the Trauma Provider provides pre-incident education and resilience training for individuals exposed to traumatic situations in the course of their job, including nurses, mental health workers and first responders.

  • Emergency Preparedness Training, developed by trainers at Western Psychiatric Institute and Clinic, is a great resource for hospitals, mental health agencies and community groups to learn the basics of preparing for various emergency situations.  This course covers the psychological impact of disasters, ideas for caring for special populations during emergencies, and walks participants through creating a home disaster kit.  This program is occasionally offered at Western Psychiatric Institute and Clinic, and can also be hosted by your agency.

Experience, Education, and Expertise
Experience is a vital part of effective crisis training. Our professional team offers a combined total of more than 100 years of experience in the field of mental health and crisis management. The team’s collective background includes clinical research, management, and education as well as psychiatric nursing, emergency room, emergency medical service, disaster response, and mobile crisis experience.

Our training programs meet the strict standards of the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and the Occupational Safety and Health Administration (OSHA) and were developed in conjunction with the Pennsylvania Office of Mental Health.

We can provide:

  • knowledge of current regulations and competencies

  • continuing education credit

  • web-based training

  • needs analysis and consulting services

A Proven Track Record

  • Our “Train the Trainer” programs have been implemented at the VA Healthcare System in Pittsburgh, Butler and Erie, Pine Richland School District, Tennessee Department of Mental health and Developmental Disabilities, Virginia Commonwealth University Health System, and the Psychiatric Institute of Washington, D.C among others.

  • We have received approval from the Pennsylvania Department of Health (Emergency Medical Services Office) to be the sole provider in the state of crisis management continuing education credit training to all first responders, including EMT, life flight, police, and fire personnel.

  • We have adopted the individualized, person-centered treatment model of positive behavioral support into our Comprehensive Crisis Management program.

Programs for Colleges and Universities
A crisis can affect a whole campus or a single individual. We can help you respond effectively to your students and staff after an unanticipated and stressful event.  The Crisis Training Institute can train your staff to respond appropriately and effectively to members of your campus community when something unanticipated and stressful happens. For more information, please contact Bobbi Jo Wendel at wendelb@upmc.edu. Download our Programs for Colleges and University Brochure in PDF format by clicking here. (revised 4/9/08)

Are you looking for a way to meet the new Joint Commission’s Emergency Management Standards?
Joint Commission’s Emergency Management Standard EM .02.02.07 requires your facility to manage staff’s needs during an emergency.  The Crisis Training Institute can prepare your Hospital or Health system through consultation and training to address the needs of your most valuable resource, your staff, during times of emergencies.

Please contact our Crisis Training Institute staff today to discuss your Hospital or Health system’s staff support plan during emergencies. Please contact Bobbi Jo Wendel at wendelb@upmc.edu.  
 

To Learn More
To learn more about our programs or to schedule a consultation,  please submit the form below or contact Bobbi Jo Wendel at 412-864-5048 wendelb@upmc.edu.  

Name     
E-mail   
Phone    
I would like more information on:
 Comprehensive Crisis Management (CCM)
 CCM For Schools K-12 Program
          CCM Train-The-Trainer Program
 Critical Incident Stress Management
 Other 


 

Adobe Acrobat is available for free by clicking here

If you are experiencing any problems accessing this information please E-mail Patrick Connell or call him at (412)802-6906.

This page last updated 09/05/2014

Hit Counter since August 3, 2009

© 2002-2009The Department of Psychiatry, University of Pittsburgh School of Medicine